Privacy Policy

Privacy Policy – Valuers NSW

At Valuers NSW (“we”, “our”, “us”), we are committed to protecting your privacy and safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data.

Information We Collect

We may collect personal information, which may include:

  • Your full name, phone number, and email address
  • Date of birth, gender, and marital status
  • Employment and educational background
  • Billing and payment information
  • Details submitted via contact forms, service requests, or newsletter sign-ups
  • Any other personal information you voluntarily provide

How We Collect Your Information

We gather information through several channels, including:

  • Online forms, surveys, and newsletter subscriptions on our website
  • Email correspondence, phone calls, or face-to-face meetings
  • When you engage our property valuation services
  • Web analytics tools and cookies during your site visit

Why We Collect and Use Personal Information

Your personal data is used for purposes such as:

  • Delivering and improving our property valuation and advisory services
  • Responding to your enquiries and service requests
  • Issuing quotes, invoices, and confirmations
  • Sending newsletters or updates with your consent
  • Enhancing website performance and user experience
  • Meeting legal and regulatory obligations
  • Preventing fraud or unauthorised access
  • Conducting internal analysis with anonymised data
    We do not sell your personal information to any third party.

Disclosure of Personal Information

We may share your data with:

  • Our employees, consultants, and trusted service partners
  • Legal, financial, or professional advisors
  • Government agencies or regulatory bodies when required by law
  • Courts or legal representatives in relation to disputes
  • Offshore systems or platforms (e.g., cloud services or email tools)
    If your information is stored or processed outside Australia, it may be subject to local privacy laws. This does not represent a breach of the Privacy Act 1988.

Data Security Measures

We take strong precautions to protect your data, including:

  • SSL/TLS encryption for secure online transactions
  • Firewall protection and restricted system access
  • Role-based permissions for internal staff
  • Secure storage of digital and physical records
    While we implement robust security measures, no system is entirely immune to cyber risks. Online data transmission is undertaken at your own risk.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

  • Remember your preferences for a better browsing experience
  • Analyse website traffic and usage patterns
  • Improve site performance and personalise content
    You can manage or disable cookies through your browser settings, though this may impact site functionality.

Website Analytics

We may collect non-identifiable, aggregated data such as:

  • IP address, browser type, and device information
  • General geographic location and referral source
  • Pages visited, session duration, and navigation paths
    This data helps us optimise site usability and performance. Personal identification is not attempted unless you voluntarily provide information.

External Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content. Please review the privacy policies of any external sites you visit.

Access and Correction of Personal Information

You have the right to:

  • Access the personal data we hold about you
  • Request updates or corrections to ensure accuracy
  • Request deletion of your personal data where appropriate
  • Lodge a complaint regarding how your information is handled
    To make such a request, contact us using the details provided on our website. Most requests are handled free of charge unless significant administrative work is involved.

Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations.
The most current version will always be available on our website. If significant updates are made, we may notify you via email if you are subscribed to our communications.